Reporting an Issue

Please follow this guide to report your API issue to technical support.

Did you check?

Check these items first, as they represent some of the most common issues reported.

• The Host header is for the correct server (beta.asqonline.com or www.asqonline.com)
• The request URI is for the fully qualified HTTPS domain name for the correct server (https://beta.asqonline.com or https://www.asqonline.com)
• The Accept and Content-Type headers are set to application/json
• The integration code correctly handles API rate limiting

Issue Template

Use the following headers and guidance to report an issue.

Description

At a high level, describe the issue. Explain what the integration is trying to accomplish, and what unexpected response the API is returning.

Endpoints

List out the endpoints the integration is interacting with.

Relevant IDs

Any relevant IDs for the data elements being interacted with

• Account
• Program
• Child Profile
• Screening
• Provider

Sample Payload for Create/Update requests

Be sure to remove (or anonymize) identifying information such as name, birthday, phone number, address, etc.

{
    "child_profile": {
        "id": 9999999,
        "status": "Active",
        "alternate_id": "",
        "first_name": "FN",
        "middle_initial": null,
        "last_name": "LN",
        "dob": "2017-01-01",
        "gender": "Male",
        "weeks_premature": 0,
        "account": "Account Name",
        "program": "Program Name",
        "program_id": 9999999,
        "classroom_id": null,
        "birth_weight": null,
        "ethnicity": "",
        "address1": "123",
        "address2": "",
        "address3": "",
        "city": "Main",
        "county": "",
        "state": "Maine",
        "zip": "12345",
        "country": "United States",
        "phone": "123-123-1234",
        "primary_home_language": "English",
        "secondary_home_language": "",
        "medical_risk_factors": "No",
        "other_agencies_involved": "No",
        "date_of_admission": null,
        "primary_care_physician": "",
        "clinic_name": "",
        "clinic_address_1": "",
        "clinic_address_2": "",
        "clinic_address_3": "",
        "clinic_city": "",
        "clinic_state": "",
        "clinic_zip": "",
        "clinic_phone": "",
        "clinic_fax": "",
        "clinic_email": ""
    }
}